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Paradigm Pioneers INC
HelpDesk
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School / Organization
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Teacher / Contact
E-mail Address
Phone Number
Room Number
Computer
Request Category
------Select Category-------
Select the problem best described from this list:
Email - Delete Account
Email - New Account
Email - Other issue
Email - Password Reset
Email - SPAM, PHISHING, or VIRUS issue
Email - Access to POP email on my phone.
Email - Add Alias
Email - Change Name(Old Account will be deleted if not on Exchange server)
Email - Disable e-mail account
Email - Enable e-mail account
Email - Send list of e-mail accounts
Copier - Printing or Scanning Error
Copier - Printing Setup
Copier - Address Book Setup
Copier - Other
Printer - Error Printing
Printer - New Setup
Printer - Out of ink/toner
Printer - Paper Jam
PC - Access to shared drive/folder
PC - Anti-Virus/Spyware/Pop-Ups
PC - Blue Screen
PC - Damaged (Please describe)
PC - Hardware (Speakers, CD , Mouse, Keyboard...)
PC - Maintenance request (Slow/Freezing/Noise)
PC - Multiple (List each problem)
PC - New Setup
PC - No Power
PC - Reboots
PC - Software install or repair
PC - Question - How do I use/do _________?
PC - Adaptive Device install or issue
PC - Financial software (Quickbooks, Peach Tree)
Monitor - Blank
Monitor - Poor Image (fuzzy, dim ,missing colors)
Home PC help/repair (Additional Cost may apply)
PPIHX School System - Add user account
PPIHX School System - Disable user account
PPIHX School System - Error (Provide call back Number and Extension or Cell)
PPIHX School System - Feature Enhancement (Provide call back Number and Extension or Cell)
PPIHX School System - Question/Training (Provide call back Number and Extension or Cell)
PPIHX School System - Archive Request
SmartBoard - Computer Problem
SmartBoard - Projector Problem
SmartBoard - Screen Problem
Working From Home Remote Access issue (SSLVPN, Perimeter 81)
Network Down - No Database Access
Network Down - No File Server Access
Network Down - No Internet Access
Network Down - PC has no connection to Network
Server - Backup Server
Server - Beeping
Server - FireWALL
Server - New User Account
Server - Security, Folder Shares
Server - Website Access/Blocking (Must provide web address)
Quote needed for new Technology
Remove Old Hardware
More Info re: technology strategies available
Building Maintenance (Non Computer Issue)
Other
SEND PPIHX MY IP ADDRESS
STATUS REPORT (for PPIHX Staff use only)
WORK ORDER SYSTEM TEST
Date of request
Severity
--------Select Severity---------
FYI
HIGH
LOW
MEDIUM
Detailed description of symptoms or events leading to request:
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